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Search results for “Hotel UpSell”
The true cost of distressed passengers, walked guests, and poor customer service
04/22/2016
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7:42:16 PM
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Today, the voices of angry customers have become amplified by social media, and the voice of an unsatisfied customer is louder than ever. The cost of these negative customer experiences is paramount. Big brands lose hundreds of millions of dollars due to customer churn and, importantly, negative mentions of poor customer service in social media that can harm a brand’s reputation.
Amadeus reports financial results for full year 2015
02/26/2016
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12:45:51 AM
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In its latest report on financial results for full year 2015, Amadeus had its total air travel agency bookings rose 8.3%, to 505.0 million.
Looking back and ahead – hotel marketing shifts
12/24/2015
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3:35:15 PM
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As we reach 2016, Tnooz is unveiling its customary series of reflections on the year behind us and what the travel, tourism, and hospitality industry might expect looking ahead.
The Hotel In-Room Tablet Isn’t Dead, It May Even Be Evolving
01/06/2016
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9:55:47 AM
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In a forty or even four hundred room hotel, in-room tablets are nice, but almost always feel like overkill. When you’re talking thousands of rooms they may be the best way to communicate with the modern hotel guest.
Pivotal moments 2015 – When TripAdvisor’s instant booking won Marriott
01/05/2016
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10:21:33 AM
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With the world’s most-downloaded travel mobile app, TripAdvisor provides a solution to hotels which have been struggling to market mobile users. This summer, it successfully signed Marriott to participate in its instant booking functionality.
GDS can equal ROI with the right opportunities
12/07/2015
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9:05:04 AM
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Sources say many hoteliers are overlooking opportunities by not marketing through GDSes and working with travel agents to secure highly lucrative bookings.
Latest version of Travelport Smartpoint now available
12/18/2015
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10:16:07 AM
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Travelport has released an enhanced version of its award-winning travel agency point-of-sale solution, Travelport Smartpoint for travel agents.
Making an up-sell click seamlessly, rather than blatantly selling it
11/24/2015
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6:18:01 PM
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Up-selling training to a property’s front desk team members, backed up by an astute data strategy, is key to incremental revenue and stepping up loyalty.
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